Terrible customer service! The customer service at the London Bridge location was horrific. Paul the employee who works at the front desk clearly knew nothing about being a mechanic and should stick to answering the phones, ONLY. When I dropped off my vehicle to have two major repairs done he assured me the labor and parts were 100% guaranteed for 12 months or 12,000 miles whichever came first. When I went to pick up my vehicle not only was the work not completed after he told me it was but he tried to tell me it was and make me take my car off the lot. The "mechanic" who worked on my car the first time looked like he was tweaking and was definitely high on something. I explained to Paul that the mechanic who did the initial work was not to lay a hand on my vehicle again or my lawyer would be involved. Instead there was another mechanic in the shop who I knew was passionate about fixing imports, his name was Timmy. If you should have to get work done at the shop for any reason at all request that Timmy do the work. I have a feeling that Timmy may open his own shop eventually he's smart and passionate about being a mechanic and I can see him going places. If you do absolutely have to get work done there double check the work they do and make sure your receipt says "100% parts AND labor guarantee......" mine did not and I had to make Paul change it. I would recommend just not going there at all.