Came in for a transmission issue , and though they couldn't locate the problem there while they had it they were very communicative. The problem with my transmission still exists , so nothing accomplished there. They changed a PCV valve for me and that with the diagnostic went + $250. That's a little disappointing , honestly. Then when I was home the next day , discovered the remote start wasn't operational. It was before I took it in. Overall a "meh" experience. Been there before , with far better results.
Hi Doug, Thank you for sharing your feedback. We’re sorry to hear that this visit didn’t meet the level of service you’ve experienced in the past. While we weren’t able to pinpoint the transmission issue during your appointment, we do appreciate your patience and the opportunity to look into. We can not provide a confident repair recommendation without the concern being present and having no associated transmission codes. Regarding the PCV valve and diagnostic cost, we understand your concerns and would be glad to go over the details with you to make sure everything is clear. As for the remote start, we want to reassure you that it wasn’t affected by anything we did during service. Remote start systems automatically disable themselves whenever a check engine light is present, which is why it isn’t functioning now due to the codes for the Intake Manifold Runner. Once the underlying issue is resolved and the light goes off, your remote start will operate normally again. We’d like the chance to take another look at the transmission concern and help you get everything resolved. Please reach out or stop by when it’s convenient. We appreciate your business and hope to restore your confidence in us.
- London Bridge Auto And Transmission Repair