I brought my new to me truck to this shop for a second opinion on a very loud noise coming from under the cab of the truck. The first shop said "It's the fuel pump and this is normal for these trucks." I knew there was nothing normal about that noise. The team at London Bridge Auto and Transmission tested the system and although it was functioning properly, they also knew something was not right with pump. I had purchased a warranty and Tyler discovered there was a service bulletin on the fuel pumps for my truck. He worked with the warranty company to get the repair covered. They also found out the sensor needed replacing which was also covered by my warranty. These guys and gals are the most reputable, effective, personable honest and professional auto repair shop staff I've worked with in Hampton Roads. They listen to my concerns and provide clear and concise information to help me make informed decisions about servicing and maintaining my vehicles. I HIGHLY recommend them and will not take my vehicles anywhere else.

The entire staff are very friendly and personable made the experience worth dropping my car off.

Fantastic guys! I have a 2013 Benz that I just needed the oil change done, every other place was trying to charge me over $400 these guys said just go grab the oil and a filter down the street at Napa auto parts and we’ll get it done for 40 bucks!

Took the car in for Air Bag dash light illuminating. They troubleshot down to the Clock Spring in the steering wheel. I was informed that it would be an expensive repair but also the manufacturer had a 15 year extended warranty on that part. I chose to save the money by using the warranty and London Bridge Auto did loose a sale but they have gained my trust. I'll be bringing them more business in the future.

My experience, as always, was great! I’m very appreciative regarding the care that was taken for my car. The mechanic’s goal was to make sure the major work needed was done right so that I could go on a trip with no problems. The car runs great!

Thank you Patrick B. for diagnosing our CEL and fixing our vacuum hose leak. Tyler C. great customer service as usual for us Lanes!

I’ve brought two of my cars here and I really appreciate the customer service and both jobs were done on budget and in time. My new go to shop.

I really needed to get my AC fixed before driving to NY and London Bridge Auto was able to take me in on short notice! I left a message the night before (after hours) and wasn’t expecting to hear back, but much to my surprise they called back the next morning. They were even able to squeeze in my oil change. Great work and great service—highly recommend!

Britany was professional and courteous. Tyler was great at explaining everything in layman’s terms and I would recommend them for all auto repairs !

Tyler helped me diagnose over the phone with pin point accuracy. After realizing my Trans was shot, and paying the inspection fee (which did go towards the repair) he gave me several options ranging from a used under warranty or a full and complete rebuild. Not wanting to go through this again I opted for the rebuild. My transmission is her same old beauty with all brand new insides!!!!