Honestly disappointed with London Bridge auto and transmission, as I’ve used them for several jobs in the past. Came in needing a rear caliper to be replaced but they ran a test to check, which I understand, but if they would’ve told me it’ll cost $100 just to check what’s wrong I would’ve declined the job immediately since it was pretty obvious. They quoted me $1300 which I felt was oddly expensive considering how fast and simple changing calipers rotors and pads is, so I declined. I ordered the parts myself and did it in roughly 2 hours with the most basic and ancient hand tools you can imagine. I’ve spent a good couple thousand here on past jobs but will probably never return. Would’ve been 1 star, but at least the staff is always very kind and usually very helpful.
Thank you for your feedback William! We are glad that our diagnostics were correct and that you were able to successfully repair your vehicle on your own! We decided a few years ago to start charging a nominal diagnostic fee of $90 to cover some of the costs of the time, extensive amount of tools and diagnostic equipment that todays vehicles require for an accurate diagnosis and to eliminate some customers who would simply take advantage of our free diagnostics to then perform the work on their own or have their own mechanic perform the work that they could not properly diagnose. I also looked into your concern on the pricing for the repairs that we quoted and found them to be adequately priced for the extent of work that was being recommended. We are sorry that our shop is not the best fit for you but we do wish you the best of luck in the future!!
- London Bridge Auto And Transmission Repair